Replacement Policy

At Dewbo™, we take pride in the quality and safety of our toys. Each item is carefully inspected before shipment to ensure it meets our standards. However, we understand that issues can arise. Our replacement policy is designed to address any problems that occur during shipping or upon receipt.

Eligibility for Replacement:

 - Damaged Items: If you receive a product that is damaged upon arrival, please contact us within 7 days of delivery to qualify for a replacement.
 - Defective Products: If you discover any defects in the product within 30 days of receipt, you are eligible for a replacement.

How to Request a Replacement:

 - Contact Us: Email Support@dewbo.com with your order number, a detailed description of the issue, and clear photos or video showing the damage or defect.
 - Review: We will review your request and may contact you for additional details if needed.
 - Approval: If your request is approved, we will initiate the replacement process.
 - Shipping: Replacement items will be shipped to you at no additional cost. The shipping method and timing will be similar to your original order.

Additional Information:

 - Replacements are available only for items purchased directly from Dewbo™ through our official website.
 - Items returned for replacement must be in their original condition and packaging (where applicable).
 - Replacement availability depends on current stock. If the item is no longer available, we may offer an equivalent product or a refund.

Contact Information:

For any questions regarding our replacement policy, please contact us at Support@dewbo.com. Our customer support team is here to help and ensure your satisfaction.

Policy Changes:

Dewbo™ reserves the right to modify this replacement policy at any time to reflect changes in our service or applicable regulations. Changes take effect immediately upon posting on our website.

Thank you for choosing Dewbo™. We’re committed to providing high-quality toys and ensuring your satisfaction with every purchase.